Your Pharma Questions, Answered

Get clear answers to common questions about our medicines, research, and quality practices—helping you access trusted information with ease.

Product Information
Side Effects & Safety
Prescription & Availability
Storage & Handling
Quality & Certifications
Research & Development
Patient Support
Reporting Issues

Everything You Need to Know

From product details to safety, prescriptions, and research—find clear answers to the questions that matter most to you, all in one place.

Question :What types of medicines do you manufacture?

Answer :We manufacture prescription medicines, over-the-counter drugs, and health supplements across multiple therapeutic categories.

Question :Are your products available without a prescription?

Answer :Only our over-the-counter medicines can be purchased without a prescription. All others require a valid doctor’s prescription.

Question :How can I check if a medicine is genuine?

Answer :You can verify the batch number and manufacturing details printed on the pack with your pharmacist or on our official website.

Question :What is the shelf life of your medicines?

Answer :The shelf life varies but is always mentioned on the packaging. Use the product before the expiry date for maximum safety and effectiveness.

Question :Are your products suitable for children?

Answer :Some products are formulated for children, but dosage and suitability should always be confirmed by a healthcare professional.

Question :Do you offer generic alternatives?

Answer :Yes, we produce cost-effective generic versions of several branded medicines.

Question :What should I do if I experience side effects?

Answer :Stop using the product and consult your doctor immediately. Keep the packaging for reference.

Question :How can I report an adverse reaction?

Answer :You can report it to your doctor, pharmacist, or directly to us via our customer care helpline or email.

Question :Are your medicines tested for safety?

Answer :Yes, all our medicines undergo rigorous quality checks and clinical trials to ensure safety.

Question :Can I take your products during pregnancy?

Answer :Always consult your doctor before taking any medicine during pregnancy or breastfeeding.

your medicines have any food interactions?

Answer :Some medicines may interact with certain foods. This information is available in the product leaflet.

Question :Are your products allergen-free?

Answer :Most are, but please check the ingredient list or consult your doctor if you have known allergies.

Question :How can I get a prescription for your medicines?

Answer :Consult your doctor, who can prescribe the correct medicine for your condition.

Question :Are your products available internationally?

Answer :Some of our products are exported. Availability depends on local regulations in each country.

Question :How can I find a pharmacy that stocks your medicines?

Answer :You can use our store locator on the website or ask your nearest pharmacy to check availability.

Question :Can I order your medicines online?

Answer :Yes, through licensed online pharmacies or delivery partners approved in your region.

Question :What should I do if my medicine is out of stock?

Answer :Contact your pharmacist or our customer service for alternatives or expected restock dates.

Question :Do you offer home delivery?

Answer :We partner with certain pharmacies and online platforms to provide home delivery services.

Question :How should I store your medicines?

Answer :Store in a cool, dry place away from direct sunlight, unless stated otherwise on the label.

Question :Do your products require refrigeration?

Answer :Some medicines, like certain injections, need refrigeration. Always check the packaging for instructions.

Question :What happens if I miss a dose?

Answer :Take it as soon as you remember. If it’s almost time for your next dose, skip the missed one.

Question :Can I use medicine past its expiry date?

Answer :No, expired medicines can lose effectiveness or cause harm. Dispose of them safely.

Question :How do I dispose of unused medicines safely?

Answer :Return them to a pharmacy or follow your local medical waste disposal guidelines.

Question :Are your products sensitive to light or heat?

Answer :Yes, some medicines degrade under light or heat. Follow the storage instructions on the pack.

Question :How do you develop new medicines?

Answer :Our R&D team follows strict scientific processes, from lab research to clinical testing.

Question :Do you conduct clinical trials?

Answer :Yes, we conduct trials in compliance with national and international safety standards.

Question :Are patients involved in your research process?

Answer :Yes, through voluntary participation in approved clinical studies.

Question :How long does it take to launch a new medicine?

Answer :On average, it can take 5–10 years from research to market approval.

Question :Do you collaborate with other research institutions?

Answer :Yes, we work with universities, hospitals, and global research organizations.

Question :How do you ensure innovation in your products?

Answer :We invest in advanced technology, skilled scientists, and continuous research.

Need Assistance?

We’re here to answer your questions, guide you through our products, and provide the support you need.

Our dedicated support team is always ready to provide clear, accurate, and timely information. Whether it’s about our products, safety guidelines, or storage instructions, we ensure your queries are resolved quickly and with complete care.

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